Returns & Exchanges

At Appliance Spares NZ, we want to ensure you get the right part for your repair, offering a straightforward 30-day return policy for unused and resalable items. If your component is faulty or incorrect, our team is dedicated to providing a swift replacement or refund to get your appliance back in working order.

Return Process

• 1.
  Verify Compatibility

  Before initiating a return, please double-check your appliance model number against the part received to confirm if the item is incorrect or defective.

• 2.
  Request an RMA

  Contact our support team via email with your order number and a photo of the part to receive a Return Merchandise Authorization (RMA) number and the correct return address.

• 3.
  Secure Packaging

  Place the item in its original protective packaging to prevent damage during transit, ensuring the RMA number is clearly marked on the exterior of the parcel.

• 4.
  Processing and Refund

  Once our technicians inspect the returned part, we will process your refund or dispatch a replacement within 3-5 business days.